FAQ

Answers to the most frequently asked questions regarding our power supply repair service:

Do you repair any brand of power supply?
Yes, though on rare occasions certain older models are becoming irreparable due to component obsolescence. We will confirm upon your contact with us as to whether there are any known issues with servicing your power supply.

How do send you our power supply for repair?
Please contact us with details of your failed power supply. We will ask you for the brand and model number. Unless there are any known service issues we will then ask you to send in to the Diss address along with your contact details. International customers will be provided additional shipping instructions. Upon receipt our engineers will carry out a preliminary examination of your power supply after which we will then send you a firm quotation either by fax or email. Should you wish to accept our quotation we will then require a purchase order for invoicing purposes. Should you not wish to proceed we will return the product in an un-serviced condition at no cost (UK only).

Do I need an RMA reference?
No. Providing you have contacted us first you just need to send in with your contact details.

Do you charge to examine our power supply?
No. Our evaluation of your product is free of charge providing you have contacted us prior to shipping in to us. We do not however cover return shipping costs for overseas customers.

What if you try to repair but later find you can not repair the power supply fully – do you charge us?
No. If it transpires that we can not service your product due to unforeseen reasons there will be no service charge applicable. In this instance you would be provided with the option of us either returning the product in an unserviced condition or alternatively we would dispose of the product at your request.

What warranty do you give with the repair?
We offer a 12 month warranty on all repairs.

Do you repair for non-EU customers?
Yes. We currently service products for customers worldwide. For customers outside of the EU there are specific shipping instructions relating to the temporary import to the UK which need to be adhered to in reference to customs clearance (and prevention of customs duty being charged which would have to be passed back to you).

What are your payment terms?
For existing customers with a credit account with us our terms are NET 30 days. For all new customers* (and all overseas customers) our terms are proforma (payment is required prior to shipment). Payment accepted by cheque or BACS (note that payment clearance required before shipment). *For new UK customers we may be able to offer credit terms for urgent repairs subject to credit approval.

What is your turnaround time?
Our typical turnaround time is 5 – 10 days but offer a premium service within 24/48hrs at extra charge.

What if we don’t accept your quotation – do you charge to ship back to us?
For UK customers we do not charge providing your shipment to us has been authorised. We regret that we are unable to cover return shipping costs for overseas customers.

Are there any customs issues I need to know about?
Only if shipping to us from outside of the EU. All non-EU customers must contact us for detailed shipping instructions.

Can you provide me with a replacement power supply?
This clearly depends upon your product format. We are able to offer a vast array of both standard off the shelf and custom power solutions. In addition we have been in the power supply business for over 20 years have extensive contacts within the power sector worldwide.

Do you design and manufacture power supplies as well as repair?
Yes. This is the primary function of Stadium Power. Contact us with your requirements.

Can you provide replacement components or circuit information for my failed power supply?
No. We do not stock or distribute electronic components. We are also unable to disclose any circuit or product information in relation to products serviced by us due to IPR issues.

Do you repair any other type of equipment?
No. Whilst our engineers have extensive knowledge of other equipment our speciality is within the field of power supply repair and service.